Waiter/Waitress

Vereinigte Arabische Emirate22.01.2021

Primary Responsibilities

  • ·Be passionate about customer service with the capability of delivering amazing hospitality to our guests.
  • ·Responsible for maintaining service standards in accordance with established policies and procedures.
  • ·Responsible for ensuring guests received the highest possible level of service to maintain overall satisfaction on a consistent basis.
  • ·Make all our guests feel comfortable and let them know you’re there to personally take care of them.
  • ·Responsible for attending on-going training on full-time and ensure compliance of company standards and procedures.
  • ·Maintain standards of food and beverage quality as established through restaurant standards, policies and procedures.
  • ·Follow and maintain service quality assurance.
  • ·Arrange proper mis-en-place for busy operation.
  • ·Arrange all side station before and after the service. (complete and clean cutleries, glasses and condiments)
  • ·Be courteous, warm, smiling while dealing with guests.
  • ·Be efficient, fast and serve with confidence and flair.
  • ·To use up-selling techniques when selling food and beverage items.
  • ·Ensure that all areas in the restaurant are clean for hygiene purpose.
  • ·Must learn and describe the food/menu proficiently. Inform guests of specials and menu changes.
  • ·Must communicate with the guest to ensure that they are enjoying their meals and take actions to correct any problems.
  • ·Check all glassware and utensils for cleanliness and appearance.
  • ·Correctly post all sales. Prepare final bill, present check to guest, accept payment, process credit card charges or make change (as applicable)
  • ·Ability to use Micros and understand all features available.
  • ·In case of cash payments, ensure to receive and return accurate amount.
  • ·Be willing and ready to assist colleagues as and when situations arise
  • ·Thank guest and invite them to return.
  • ·Recognize regular guests and remember their names for the personal service touch.
  • ·Maintain a clean and orderly restaurant during service.
  • ·Prepare a requisition for all items necessary to bring the restaurant inventory back to par stock level after service.
  • ·Turn off all equipment and secure all inventories after service.


Qualifications:

  • Diploma in Hospitality Management. Additional trainings preferred.
  • Minimum 2 years experience as a Waiter/Waitress in a Restaurant.
  • Be able to speak, read and write English. Additional languages will be an advantage.
  • Must have an advanced knowledge of dining room and service procedures and functions.
  • Basic math skills and have the ability to handle money and operate a point-of-sale system.
  • Be able to work in a standing position for long periods of time
  • Be able to work in a fast paced environment.
  • Be able to manage multiple tasks simultaneously
  • Ability to speak in Spanish is advantage


Personal hygiene:

·To practice high standards of personal hygiene at all times in terms of grooming and uniform.

·To maintain the required standards of operational hygiene.


This job was originally posted as www.catererglobal.com/job/91638520

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