The dream of flying has always been a human fascination, evoking emotions and the sense of freedom. Modern business aviation attracts people who share that passion. People from all over the world converge at Jet Aviation, creating a unique cultural mix. We continuously challenge and develop our employees, for they are our most valuable asset. Jet Aviation as an international company offers numerous possibilities for development and opens reams of professional perspectives.



Are you looking for a new challenge ready to take the next step? You are a motivated individual with the passion for delivering high-end customer experiences? You would like to expand your horizon and do enjoy working in international and versatile environments, willing to contribute with your positive “can-do-attitude”. Then you might have found your opportunity right here.

In order to reinforce the FBO (Fixed Base Operations) team at Zurich-Airport in the General Aviation Center (GAC) we are currently recruiting, immediately or by agreement, for a fulltime

Customer Service Representative (CSR) m/f
Description/Tasks

As a customer service representative you will assist and handle international high-class passengers and crews throughout the various stages of their arrival and departure at our exclusive business aviation facilities at Jet Aviation Zurich.

Your responsibilities will include:

  • Interaction with owners, passengers and crews of private aircrafts
  • Valet parking, porter service and handling of luggage from and to the aircraft
  • First point of contact and courteous host at the reception desk, as well as taking excellent care of our guests in the exclusive lounge area
  • Airside and landside transport of passengers and crews
  • Assists flight crews and customers with arrangements for hotels, ground transportation, catering, customs and other services as per individual requests
  • Processing of handling requests via email and telephone in German and English language and entering relevant data into our operation software FBOone
  • Booking of airport slots with the online system OCS
  • Preparation of flight relevant documents for crews
  • Professional and adequate verbal and written communication to all stakeholders such as customers, local and international authorities, third party suppliers, etc.
  • Ensure cleanliness of our passenger and crew lounges
  • Meet and exceed customer expectations by anticipating their desires, responding in a timely manner
  • Proactive offering and sales of additional services to our customers
  • Maintain a quality driven operation by promptly forwarding any customer’s feedback to the superior, assisting with the development of continuous improvement measures
  • Fully adhere to Jet Aviation and airport policies, all applicable laws, regulations and standards of excellence for exceptional customer service without alienating customers
  • Ensure a professional, positive and impeccable appearance and behavior at any time
  • Support your colleagues and superiors with other duties as required

 

Qualification/Experience

  • General education degree and high class hospitality experience required, aviation experience and background is an advantage
  • Charming and friendly personality with “Can-do Attitude” and willingness to go the “Extra Mile”
  • Impeccable manners, interpersonal and communicational skills
  • Thorough understanding of quality and service expectations of high-end clientele
  • Flexibility – willingness to work shifts (5.30 a.m. - 10.30 p.m., 7 days a week)
  • Fluent in German and English both written and verbal (including good understanding of Swiss German) is a must
  • Additional languages such as French, Italian, Spanish, Russian or Arabic are a benefit
  • A valid driver’s license, Category B is mandatory
  • Good mental and physical health and the ability to work under pressure
  • Readiness and ability to work independently and as part of a multicultural and dynamic team
  • Teamwork and team-oriented behavior naturally is part of your daily routine
  • Knowledge of Microsoft Office and web based applications is desired

 

In case we have awakened your interest, we are looking forward to receiving your online application (cover letter in German or English, CV, work certificates and diplomas).

Jet Aviation AG
P.O. Box 205 , 8058 Zurich-Airport , Schweiz

Telefon: +41 58 158 8482
Telefax: +41 58 158 8475

E-Mail: natalie.noser@jetaviation.ch
Internet: www.jetaviation.com

Ansprechpartner: Frau Natalie Noser
Position/Abteilung: HR Assistant

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