Are You Ready for a Daring Challenge with The World’s Hottest Luxury Hotel Group? Disruptive by Design, FIVE Hotels and Resorts is Redefining ‘FIVE-Star’ Hospitality and Setting the Gold Standard across the Industry.
Join the FIVE Tribe - and Get Ready to Make Waves.
The Candidate
A Driven Self-Starter, you have Excellent Communication, Leadership and Organisational Skills. As an Astute Creative and Critical Thinker, you can Conceptualise and Implement Innovative Solutions in a Fast-Paced Environment. Not even the Smallest Detail Escapes Your Keen Eye and You Execute Tasks Proactively with Precision and Finesse. A ‘Can-Do!’ Attitude Coupled with An Inherent Flair for Taking Ownership Makes You a Highly Motivated Go-Getter.
Your Outgoing and Approachable Nature enables you to Seamlessly Connect with other ‘FIVERs’ and key Stakeholders, ensuring that Their and Your Journey at FIVE is nothing short of Sensational. Joining our Housekeeping Team as Supervisor Housekeeping will Empower you to deliver Exceptional Experiences across our award-winning Lifestyle Destinations. Jump on Board and Unlock your Potential in a Buzzing Environment that will take your Career to New Heights!
Support the Asst. Housekeeping Manager by overseeing evening operations and ensuring smooth guest interactions. Handle and resolve guest complaints promptly and professionally.
Supervise, train, and audit the housekeeping team on cleaning, hygiene, and evening service standards.
Act as a liaison between Housekeeping, Engineering, Front Office, and Laundry to coordinate evening tasks and resolve any operational issues.
Inspect guest rooms, public areas, and other facilities after cleaning to ensure quality standards are met before evening arrivals and overnight stays.
Review sold room reports, verify room status, resolve discrepant rooms with the Front Desk, and ensure readiness for late check-ins and guest requests.
Prepare, update, and communicate changes in evening room assignments. Ensure smooth handover of information to the night shift and management.
Complete required documentation and communicate operational issues to the next shift.
Assist in training, guiding, motivating, and evaluating evening team members to maintain high performance and service excellence.
Ensure all staff follow company policies, safety, and security procedures. Report maintenance issues, hazards, or incidents promptly.
Maintain professional appearance and conduct, safeguard company assets, and uphold confidentiality at all times.
Anticipate guest needs during the evening shift, delivering the highest quality of service and exceeding expectations.
By providing your Personal Data, you consent to collecting and processing your personal data as necessary for processing your job application and to comply with Legal Obligations. This data may include your name, address, email address, telephone number, and other information necessary to provide these services. Your personal data will only be used to provide such services and will be stored securely. Please review our Privacy Policy published on our website for details on your rights and how we process and protect your data.
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