Introduction

Zermatt, the Matterhorn, and a dining scene that raises the bar for mountain hospitality. At Schweizerhof, F&B is more than a meal, it's an experience. From the Peruvian-Japanese energy of La Muña to the precision of Myoko's Sushi & Teppan-Yaki, the convivial spirit of Schweizerhof KITCHEN, the craft of The Cheese Factory, and a Cocktail Bar that knows how to close a night. We're looking for passionate hospitality professionals to join the team for the upcoming winter season 2024/25. If you thrive in a fast-paced, high-energy environment and want to be part of something that's redefining what dining in the mountains looks like, this one's for you.

Your main tasks

• Shared responsibility for the entire F&B and controlling area
• Ensuring smooth day-to-day operations
• Responsible for purchasing beverages and wines
• Monitoring and managing the cash register and inventory management system
• Overseeing the reservation system
• Preparing statistics and analyses
• Writing menus and promotional offers
• Creating duty rosters and work schedules
• Responsible for quality assurance and service standards
• Supporting recruitment, onboarding, and training of service staff
• Leading and motivating the team during shifts to ensure high performance
• Handling guest feedback, complaints, and special requests in a professional manner
• Assisting in budget planning and cost control (labor, food cost, beverage cost)
• Monitoring KPIs and contributing to revenue optimization strategies
• Ensuring compliance with hygiene, health, and safety regulations (HACCP standards)
• Coordinating with kitchen and other departments to ensure seamless service flow
• Supervising opening and closing procedures
• Managing supplier relationships and negotiating with vendors when required
• Assisting in organizing events, banquets, and private functions
• Monitoring stock levels and conducting regular inventory checks
• Implementing and maintaining upselling and cross-selling strategies
• Supporting the development and execution of marketing initiatives and promotions
• Ensuring proper handling of cash, billing, and daily financial reconciliation

Your profile

• Completed vocational training as a restaurant specialist
• 2+ years of professional experience in upscale hospitality, preferably in a similar position
• Very good command of English and French; German language is an advantage
• Experience with international clientele as well as solid knowledge of wines
• Knowledge of the Micros POS system is an advantage
• Responsible personality with a pleasant leadership style

Benefits

• Employee, Family & Friends room rates and various other benefits (e.g., in the many restaurants of MRH-Zermatt SA hotels)
• An exclusive fitness room for our employees, as well as a wide range of sports activities in Zermatt
• Access to our pool area during designated employee swimming hours
• A development program offering access to various courses, for example with the company Ritzy
• Discounts on seasonal or annual mountain lift passes with the Zermatt resident card
• For employees who do not wish or are unable to work both the winter and summer seasons in Zermatt, we provide support—together with our partner hotels—in finding a complementary position

Contact

Think you've got what it takes to help shape the most exciting hotel experience in the Alps? Let's talk. Drop us your CV with photo and work references at:

Hotel Schweizerhof Zermatt Bahnhofstrasse 5 3920 Zermatt

careers-zermatt@michelreybier.com www.schweizerhofzermatt.ch