Mandarin Oriental Savoy, Zurich is looking for a In Room Dining Manager to join our In Food & Beverage Team!

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. 

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental Savoy, Zurich is located in the heart of the Old Town, in the main business center, close to the city's leisure attractions and just a short walk from the shores of Lake Zurich. The Mandarin Oriental Savoy, Zurich has 80 guest rooms and suites and three dining venues, including an all-day dining restaurant, a specialty restaurant and a lobby lounge. The hotel is ideal for meetings and events with its newly renovated event facilities, including a grand historic ballroom.

About the job

Based at the Mandarin Oriental Savoy, Zurich within the Food & Beverage Department, the In Room Dining Manager is responsible for leading the In Room Dining Team and ensuring exceptional service for guests. The In Room Dining Manager reports to the Assistant Director of Food & Beverage.

As In Room Dining Manager, you will be responsible for the following tasks:

• Responsible for managing the in-room department
• Responsible for leading the team
• Maintaining contact with the guests
• Acting with foresight
• Providing exceptional service for memorable experiences
• Managing and monitoring the quality of work and guest satisfaction
• Managing the profit and loss account of your department

As In Room Dining Manager, we expect from you:

• Completed training in upscale hospitality or gastronomy, ideally with 2–3 years of experience in a similar role
• Strong leadership skills and organizational talent, combined with the ability to manage a multicultural team
• High flexibility and resilience – weekend and holiday shifts are part of the job
• Excellent communication skills, both written and verbal, for interactions with guests and team members
• Confidence and a well-groomed, professional appearance
• Passion for exceptional service and a keen sense of trends in the hospitality industry
• Strong IT skills and experience with POS systems
• Excellent knowledge of German and English. Further foreign language skills are an advantage
• Successful applicants must have the right to work in Switzerland

Our commitment to you:

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Swiss Deluxe Rates.

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