An Exhilarating Opportunity

Are You Ready for a Daring Challenge with The World’s Hottest Luxury Hotel Group? Disruptive by Design, FIVE Hotels and Resorts is Redefining ‘FIVE-Star’ Hospitality and Setting the Gold Standard across the Industry. 

Join the FIVE Tribe - and Get Ready to Make Waves. 

The Candidate 

A Driven Self-Starter, you have Excellent Communication, Leadership and Organisational Skills. As an Astute Creative and Critical Thinker, you can Conceptualise and Implement Innovative Solutions in a Fast-Paced Environment. Not even the Smallest Detail Escapes Your Keen Eye and You Execute Tasks Proactively with Precision and Finesse. A ‘Can-Do!’ Attitude Coupled with An Inherent Flair for Taking Ownership Makes You a Highly Motivated Go-Getter. 

Your Outgoing and Approachable Nature enables you to Seamlessly Connect with other ‘FIVERs’ and key Stakeholders, ensuring that Their and Your Journey at FIVE is nothing short of Sensational. Joining our Front Office Team as Bellman will Empower you to deliver Exceptional Experiences across our award-winning Lifestyle Destinations. Jump on Board and Unlock your Potential in a Buzzing Environment that will take your Career to New Heights! 

Key Responsibilities

• Be knowledgeable about hotel facilities, updated on activities, promotions, and happenings in the hotel/city to provide accurate information.
• Ensure that the front entrance and Bell Desk are manned continuously, and driveways and entrance areas are clean, safe, and free of traffic always.
• Retrieve guest items from cars, busses and vans using safe handling techniques. Navigate bell cart through public areas and guest room corridors.
• Require physical stamina to stand, carry and walk continuously for duration of shift.
• Ensure that all luggage are retrieved and loaded/unloaded to/from correct vehicle with guest, always re-confirm that correct number of luggage are loaded/unloaded before allowing the vehicle to move.
• Ensure that luggage are tagged, delivered/picked-up promptly to/from correct rooms.
• Escort guests to rooms or outlets, when escorting to rooms, point out emergency escape routes before entering guestroom.
• Visually inspect cleanliness, functionality, safety and any unusual situation in the public areas and report to concerned department.
• Keep public areas and luggage room clean and always organized. Maintain all equipment in good working order.
• Record all guest requests and follow up promptly.
• Take and deliver accurate and timely guest messages. 
• Take endorsement from previous shift and follow up on any outstanding matters. Ensure that matters needing follow-up are endorsed to succeeding shift.
• Ensure that hotel’s policy relating to fire, grooming, hygiene, health, safety, rules and regulations are understood and adhered to.
• Responsibly use available systems and equipment at Front Office including PMS (Property Management System), internet, trolleys, etc.

What We’re Looking For

• Hands-on approach with a ‘can-do!’ work attitude
• Commitment to delivering exceptional guest services with a passion.
• Excellent verbal communication, interpersonal and leadership skills.
• Good level of English, German is a plus
• Highly organized, results-oriented with the ability to be flexible and work well under pressure
• Must be highly organized and energetic and possess the ability to get the job done.
• Perfect grooming, always on a neat and tidy appearance
• Swiss work permit holder/EU passport Holder
• Driving license holder (category B)
• Ability to find creative solutions while taking ownership for all duties and tasks assigned

Rewards At Work! Benefits For Life!

• Live the exciting FIVE Life
• Attractive incentive schemes
• Rapid career advancement 
• Team-spirited colleagues

Data Protection

By providing your Personal Data, you consent to collecting and processing your personal data as necessary for processing your job application and to comply with Legal Obligations. This data may include your name, address, email address, telephone number, and other information necessary to provide these services. Your personal data will only be used to provide such services and will be stored securely. Please review our Privacy Policy published on our website for details on your rights and how we process and protect your data.