Introduction

We want to be the best in Zermatt…

As a member of The Leading Hotels of the World, the Mont Cervin Palace combines the finest Swiss hotel tradition with the comfort of a modern luxury hotel. Our credo, “doing good for our guests” and “Hospitality by Heart,” is something we live every day as a team. Become part of it!

We are looking for a Head Concierge to complete our team.

Your main tasks

• Ensure the daily implementation of Concierge service standards and protocols.
• Oversee guest reception from arrival to departure and manage complex - Concierge requests.
• Supervise Concierge operations, including reservations, billing, and cash handling.
• Manage all types of guest reservations and services (restaurants, transportation, activities, medical appointments, etc.).
• Build strong guest relationships, handle complaints professionally, and ensure high guest satisfaction.
• Lead and coordinate the Concierge and Bell Staff teams in collaboration with the - Assistant Head Concierge.
• Organize daily operations, allocate tasks, and optimize staffing levels.
• Monitor departmental performance indicators and contribute to service quality improvements.
• Promote hotel services, develop guest loyalty, and drive revenue through cross-selling.
• Ensure compliance with health, safety, and quality standards.

Your profile

• Minimum 3–5 years of experience in a Luxury Concierge department within a 5-star / Palace hotel, ideally in a premium mountain resort.
• Proven experience in a seasonal environment with high activity levels and operational peak periods.
• Strong experience in team leadership, operational planning, and guest relations excellence.
• Demonstrated ability to handle VIP and high-profile guests with absolute discretion and attention to detail.
• BA in Hospitality or equivalent apprenticeship; further education or certifications in Guest Service is a plus.
• Fluent in English (oral and written); German fluency preferred. Other European languages are a plus.
• Excellent interpersonal skills and professional manners.
• Absolute discretion and strict respect for guest confidentiality.
• Well-groomed appearance and strong organizational skills.
• Extensive local knowledge.
• Membership in Les Clefs d’Or is a plus.
• Solid IT / computer skills.
• Valid driving license.

Benefits

• The opportunity to rent accommodation in one of our staff houses, centrally located in Zermatt or Täsch

• Employee, Family & Friends room rates and other benefits (for example, in the numerous restaurants of the MRH-Zermatt SA hotels)

• A fitness room is available to our employees, as well as a wide range of sports activities in Zermatt

• Access to our pool area during designated staff swimming times

• Through a development program, doors are open to various courses, for example with the company Ritzy

• Discounts on season or annual mountain railway passes with the Zermatt resident card

• For employees who do not wish or are unable to work both the winter and summer seasons in Zermatt, we provide support—together with our partner hotels—in finding a complementary position

Contact

Interested?!

Then we look forward to receiving your written and complete application documents, including references and copies of certificates. Should you have any questions or require further information, we will be happy to assist you.