Introduction

We want to be the best in Zermatt…

As a member of The Leading Hotels of the World, the Mont Cervin Palace combines the finest Swiss hotel tradition with the comfort of a modern luxury hotel. Our credo — “doing good for our guests” and “Hospitality by Heart” — is something we truly live as a team. Become part of it!

To strengthen our team, we are looking for motivated Demi-Chef de Rang for the upcoming summer season 2026.

Your main tasks

• Assist the Chef de Rang during service
• Ensure proper mise en place
• Serve food and beverages according to standards
• Support guest interaction and service efficiency
• Guarantee exceptional guest experience and consistent luxury service standards.
• Ensure full compliance with hygiene, safety and quality standards, including HACCP and LQA standards, and drive continuous improvement.
• Ensure the proper daily service protocols and standards.
• Participate in and oversee daily billing and cash handling procedures.
• Handle guest complaints in a professional and prompt manner to guarantee 100% guest satisfaction.
• Regularly review and update guest CARDEX profiles.
• Build guest loyalty and develop the clientele; promote the hotel’s.
• Do everything possible to anticipate and meet guests’ requests.
• Ensure proper compliance with applicable health and safety regulations.
• Inform management of any “abnormal” situation regarding safety or risks of accidents involving guests or colleagues.

Your Profile

• Minimum 2 years of experience in a similar role within a 5-star luxury hotel / Palace.
• Proven experience in a seasonal environment with high activity levels and operational peak periods.
• Proven experience in guest relation excellence.
• Strong background in handling VIP and high-profile guests, with absolute discretion and attention to detail.
• Diploma in Hospitality Management, Hotel & Restaurant Management, or equivalent professional training.
• Knowledge of HACCP and Swiss hygiene & safety standards; relevant certifications are a plus.
• Continuous professional development and a strong interest in luxury service standards (LQA) are highly valued.
• Fluent English skills; German and French is a plus
   

Benefits

• Central staff accommodations in the heart of Zermatt
• Employee, family & friends room rates and other discounts (for example, in the many restaurants of the MRH-Zermatt SA hotels)
• A fitness room is available for our employees, as well as a wide range of sports activities in Zermatt
• Access to our pool area during dedicated employee swimming hours
• Through our development program, you have access to various courses, for example with the company Ritzy
• Discounts on seasonal or annual ski lift passes with the Zermatt resident card
• Employees who are unable or do not wish to work both the winter and summer seasons in Zermatt are supported—together with our partner hotels—in finding a complementary position

Contact

Interested?!

Then we look forward to receiving your detailed written application, including references and copies of certificates!
If you have any questions or need further information, we will be happy to assist you.