Introduction

As a member of the Leading Hotels of the World, the Mont Cervin Palace combines the finest Swiss hotel tradition with the comfort of a modern luxury hotel. Our credo, “doing good for our guests” and “Hospitality by Heart”, is something we live every day as a team. Become a part of it!

We are looking for motivated employees for the 2026/2027 winter season (December April) Apply now!

Your main tasks

• Assist with mise en place and table preparation
• Deliver dishes and assist during service
• Clear tables and maintain cleanliness of the restaurant
• Support the service team as needed
• Guarantee exceptional guest experience and consistent luxury service standards.
• Ensure full compliance with hygiene, safety and quality standards, including HACCP and LQA standards, and drive continuous improvement.
• Ensure the proper daily service protocols and standards.
• Regularly review and update guest CARDEX profiles.
• Build guest loyalty and develop the clientele; promote the hotel’s.
• Do everything possible to anticipate and meet guests’ requests.
• Ensure proper compliance with applicable health and safety regulations.
• Inform management of any “abnormal” situation regarding safety or risks of accidents involving guests or colleagues.

General

• Able to help the other F&B outlet if needed.
• Take a solution-oriented approach.
• Serve as an ambassador of MRH’s values and company culture, ensuring alignment at all levels.
• Proactively support the development of the hotel’s reputation through innovation, guest satisfaction and service excellence.

Your profile

• Minimum 2 years of experience in a similar role within a 5-star luxury hotel / Palace.
• Proven experience in a seasonal environment with high activity levels and operational peak periods.
• Proven experience in guest relation excellence.
• Strong background in handling VIP and high-profile guests, with absolute discretion and attention to detail.

Benefits

• Centrally located staff accommodation in the heart of Zermatt
• Employee, Family & Friends room rates and additional benefits (for example in the many restaurants of MRH-Zermatt SA)
• An exclusive fitness room for employees, as well as a wide range of sports activities in Zermatt
• Access to our pool area during designated staff swimming hours
• Through a development program, you have access to various courses, for example with the company Ritzy
• Discounts on seasonal or annual mountain railway passes with the Zermatt resident card
• For employees who do not wish or are unable to work both the winter and summer seasons in Zermatt, we provide support—together with our partner hotels—in finding a complementary position

Contact

Are you interested?

Then please send us your complete application documents, including your CV with photo, references, and proof of qualifications. We look forward to hearing from you and are happy to provide further information at any time.