Introduction

Michel Reybier Hospitality is looking for a talented and commercially minded Cluster Revenue Manager to support the revenue performance of our exceptional hotel portfolio in Zermatt.

Ideally based in Zermatt, at the heart of our hotel operations, the position may also be based in Zurich for the right candidate.

This is an exciting opportunity for an analytical hospitality professional who enjoys turning data into commercial insights and wants to contribute directly to pricing, forecasting, distribution and revenue strategy across a multi-property luxury hotel environment.

Main Tasks

Revenue Strategy & Pricing

• Develop and execute short, medium, and long-term revenue strategies for all assigned hotels.
• Optimize pricing, inventory management, and restrictions to maximize RevPAR, ADR, and profitability.
• Monitor market trends, demand patterns, competitor pricing, and business pace.
• Manage transient, group, wholesale, and corporate segments to achieve revenue targets.
• Identify opportunities and risks and recommend corrective actions.

Forecasting & Budgeting

• Prepare regular forecasts and demand analyses.
• Support annual budgeting and business planning processes.
• Monitor performance against forecast and budget targets.
• Provide detailed revenue reports and strategic recommendations to management.

Revenue Management Systems & Analytics

• Manage and optimize the use of Duetto RMS.
• Ensure data integrity and effective integration between Protel PMS and revenue management systems.
• Utilize STR and Lighthouse data for market intelligence, benchmarking, and competitive positioning.
• Analyze pickup, pace, market share, occupancy, ADR, and RevPAR performance.

Distribution & Channel Management

• Optimize hotel distribution across direct and indirect channels.
• Work closely with the Distribution team to maximize channel performance.
• Monitor OTA, GDS, wholesale, and direct booking production.

General

• Promotes a collaborative and inclusive work culture, reinforcing the company’s values.
• Participates in leadership meetings, committees, and industry seminars.
• Takes a solution-oriented approach to Revenue projects and challenges.
• Carries out any other reasonable duties and responsibilities as assigned.
• Serves as an ambassador of MRH’s values and company culture, ensuring alignment at all levels.​​​​​​

Competencies

• Initiative, autonomy and environmental awareness
• Adaptability and decision-making
• Accompanying the team member
• Foster knowledge
• Relationship of trust and mutual respect
• Style and attitude, savoir-vivre and savoir-être
• Passion

Your Profile

What we are looking for:

• Previous experience in Revenue Management, Reservations, Business Analysis or a related commercial function, preferably within the luxury or upscale hospitality sector.
• Experience analysing hotel performance indicators including Occupancy, ADR, RevPAR, Revenue, Pick-up, Pace and booking patterns.
• Experience working with PMS, RMS, CRS, Channel Manager and distribution systems.
• Experience preparing forecasts, reports and performance analyses.
• Understanding of hotel distribution channels including direct bookings, GDS, OTAs, wholesalers, tour oper-ators and corporate business.
• Experience in a multi-property or cluster hotel environment is an advantage.

Personal Requirements:

• Strong analytical and numerical skills with the ability to interpret complex data and translate findings into clear commercial recommendations.
• Excellent attention to detail and a high level of accuracy when working with rates, forecasts, reports and revenue data.
• Strong organizational and time-management skills with the ability to manage multiple priorities, deadlines and properties simultaneously.
• Commercial mindset with a strong understanding of hotel demand, pricing and revenue optimization.
• Proactive and solution-oriented approach with the ability to identify trends, opportunities and potential risks.
• Strong communication and interpersonal skills, enabling effective collaboration with Revenue, Reservations, Sales, Marketing, Finance, Front Office and hotel management.
• Ability to communicate analytical information clearly and concisely to both operational and management teams.
• High level of discretion and integrity when handling confidential financial and commercial information.
• Ability to work independently while contributing effectively within a multi-property and cross-functional environment.
• Global awareness.

Education:

• Degree, diploma or vocational education in Hospitality Management, Revenue Management, Business Ad-ministration, Finance, Economics or a related field.
• Further education or certification in Revenue Management, Data Analytics, Hospitality Management or related disciplines is an advantage.
• Strong knowledge of Microsoft Excel and reporting/analytical tools.
• Knowledge of hotel PMS, RMS, CRS, Channel Manager and Business Intelligence systems.
• Fluent in English both oral and written
• Fluent in German / French both oral and written (preferred)
• Other European languages are a plus

Benefits

Why join Michel Reybier Hospitality?

This role offers the opportunity to work within a distinctive luxury hospitality environment and to contribute directly to the commercial performance of several renowned properties in one of Switzerland’s most iconic destinations.

You will work across multiple hotels and collaborate with operational and commercial teams, giving you broad exposure to the different dimensions of hotel revenue management.

At Michel Reybier Hospitality, we value initiative, autonomy, adaptability, collaboration, mutual respect, knowledge sharing and passion. We are looking for someone who shares these values and is motivated to grow within a dynamic, international hospitality environment.

Other Benefits:

• Central staff accommodation in the heart of Zermatt and Täsch.
• Staff, family & friends room rates and other benefits (for example, in the numerous restaurants of the MRH-Zermatt SA hotels)
• A fitness room is available for our employees, as well as a wide range of sports activities in Zermatt
• Access to our pool area during dedicated staff swimming hours
• Through a development programme, you have access to various courses, for example those offered by Ritzy
• Discounts on seasonal or annual cable car passes with the Zermatt resident card

Contact

Ready for your next challenge?

If you are passionate about hospitality, enjoy working with data and commercial strategy, and would like to contribute to the revenue performance of a unique luxury hotel portfolio, we would be delighted to hear from you.