Introduction

We want to be the best in Zermatt...

As a member of The Leading Hotels of the World, the Mont Cervin Palace combines the finest Swiss hotel tradition with the comfort of a modern luxury hotel. Our credo — “doing good for our guests” and “hospitality by heart” — is something we live by as a team.

To strengthen our team, we are looking for motivated employees for the upcoming winter season 2026/27. Apply now!

Your tasks

• Provides professional, friendly, and knowledgeable assistance to guests regarding the hotel's services, other Seiler Hotels, and local attractions and infrastructure.
• Delivers guest information and resolves inquiries, requests, and issues efficiently.
• Manages incoming and outgoing luggage, luggage storage, and ski equipment handling, including issuing luggage receipts.
• Coordinates a wide range of reservations, including hotels, restaurants, ski instructors, mountain guides, hair appointments, rental cars, taxis, airport transfers, train and flight bookings, and medical appointments.
• Oversees the handling of internal and external mail and parcels, including mail forwarding for arriving and departing guests.
• Coordinates the complete luggage transfer process between the train station or taxi stand and guest rooms, working closely with the bell staff, carriage drivers, Front Office Manager, Welcome Parking team, and Head Housekeeper.
• Maintains and manages guest information materials, including promotional brochures, LHW and Swiss Deluxe publications, and local tourism information.
• Serves as the primary point of contact during guest and hotel emergencies.
• Coordinates evacuation procedures and emergency response in the event of a fire.
• Leads and organizes responses to fire alarms and elevator malfunctions.

Your profile

• Confident language skills in German, English, and French
• Friendliness, helpfulness, reliability, and punctuality
• Quick and flexible actions combined with pleasant manners
• A discreet, attentive, understanding, resilient, and honest personality
• Excellent interaction with guests and locals, along with good general knowledge
• Good knowledge of Zermatt, the region, Valais, and Switzerland is an advantage

Benefits

• The possibility to rent accommodation in one of our staff houses, centrally located in Zermatt or Täsch
• Employee, Family & Friends room rates and various discounts (for example, in the many restaurants of the MRH-Zermatt SA hotels)
• Access to a fitness room for our employees, as well as a wide range of sports activities in Zermatt
• Access to our pool area during staff swimming hours
• A development program gives you access to various training courses, such as those offered by the Ritzy company
• Discounts on seasonal or annual ski lift passes with the Zermatt resident card
• For employees who do not wish or are unable to work both the winter and summer seasons in Zermatt, we offer support — together with our partner hotels — in finding a complementary position

Contact

Interested?!

Then we look forward to receiving your detailed written application, including references and copies of certificates! If you have any questions or need further information, we will be happy to assist you.