Introduction

Zermatt, the Matterhorn, and a guest experience that starts the moment someone walks through our door. At Schweizerhof, Rooms Division is where first and last impressions are made, and we take both seriously. From a seamless check-in to a perfectly turned room, every touchpoint reflects who we are: modern, warm, and anything but ordinary. We're looking for passionate hospitality professionals to join the team for the upcoming winter season 2024/25. If you have an eye for detail, a genuine love for people, and the drive to deliver excellence in one of the most iconic hotels in the Alps, we'd love to hear from you.

Your main tasks

• Sales conversations, acceptance and processing of written and telephone reservations

• Correspondence in German/French/English

• Advising guests regarding prices and categories

• Creating and keeping reservations up to date

• Preparing offers, confirmations, etc. in German/French/English

• Monitoring provisional bookings and following up accordingly

• Checking correspondence and filing

• Maintaining and updating guest records

• Managing the Channel Manager (availability and rate updates)

• Acting as deputy for the Revenue & Reservation Manager in their absence

Your profile

• Professional experience in a similar establishment, either domestically or abroad

• Good spoken and written skills in German, English, and French

• Team spirit, flexibility, resilience, and a strong sense of responsibility

• Ability to work in an organized manner even in hectic situations

Benefits

• Interesting and varied work environment

• Open and dynamic company structure with modern employment conditions

• Team-oriented leadership style with freedom for ideas and creativity

• Opportunities for development and further training

• Attractive location in the heart of Zermatt

• Possibility to rent accommodation in one of our staff houses, centrally located in Zermatt or Täsch

• Access to a private fitness room and a variety of sports activities in Zermatt

• Use of our pool during designated swimming times for employees

• Professional development opportunities through our training and development programs, including access to courses offered by Ritzy

• Discounts on seasonal or annual mountain lift passes with the Zermatt Residents' Card

• Opportunities for operational mobility: we support employees seeking seasonal work outside of Zermatt by offering internships in our MRH hotels

Contact

Think you've got what it takes to help shape the most exciting hotel experience in the Alps? Let's talk. Drop us your CV with photo and work references at:

Hotel Schweizerhof Zermatt Bahnhofstrasse 5 3920 Zermatt

careers-zermatt@michelreybier.com www.schweizerhofzermatt.ch