Introduction

Work at Schweizerhof Zermatt

Zermatt is more than a destination. It is a lifestyle. A place where nature, sport, international guests and unforgettable experiences come together every single day. And at Schweizerhof Zermatt, this energy is everywhere.

Working here means becoming part of a young, passionate and international team that is shaping the future of mountain hospitality. We believe in personality, creativity and people who bring their own spark. Whether in the kitchen, service, spa, front office or behind the scenes, every team member contributes to creating moments that guests remember long after they leave.

Expect an inspiring workplace in the middle of the Swiss Alps, real team spirit, exciting career opportunities and the support of the Michel Reybier Hospitality network. Life in Zermatt comes with breathtaking nature, outdoor adventures all year round and a unique atmosphere unlike anywhere else.

Unconventional. Vibrant. Creative. Surprising. Alive.

This is Schweizerhof Zermatt.

And this could be your next adventure.

Your main tasks

• Supervise and coordinate the daily activities of the Reservations Team.
• Manage individual and group reservations across all distribution channels.
• Ensure accurate processing, modification, and cancellation of bookings.
• Monitor room inventory and availability to optimize occupancy and revenue.
• Support the implementation of pricing and revenue management strategies.
• Handle guest inquiries and reservation requests professionally and efficiently.
• Maintain strong communication with Front Office, Sales, Revenue, and Housekeeping departments.
• Resolve guest concerns and booking discrepancies in a timely manner.
• Prepare and analyze reservation reports, forecasts, and performance statistics.
• Train, coach, and support team members to ensure consistent service excellence.
• Ensure compliance with hotel policies, procedures, and quality standards.
• Monitor online booking platforms and maintain accurate rate and inventory distribution.
• Correspondence in German/French/English
• Advising guests regarding prices and categories
• Preparing offers, confirmations, etc. in German/French/English
• Monitoring provisional bookings and following up accordingly
• Checking correspondence and filing
• Maintaining and updating guest records

Your profile

• Professional experience in a similar establishment, either domestically or abroad

• Good spoken and written skills in German, English, and French

• Team spirit, flexibility, resilience, and a strong sense of responsibility

• Ability to work in an organized manner even in hectic situations

Benefits

• Interesting and varied work environment

• Open and dynamic company structure with modern employment conditions

• Team-oriented leadership style with freedom for ideas and creativity

• Opportunities for development and further training

• Attractive location in the heart of Zermatt

• Possibility to rent accommodation in one of our staff houses, centrally located in Zermatt or Täsch

• Access to a private fitness room and a variety of sports activities in Zermatt

• Use of our pool during designated swimming times for employees

• Professional development opportunities through our training and development programs, including access to courses offered by Ritzy

• Discounts on seasonal or annual mountain lift passes with the Zermatt Residents' Card

• Staff Rate Programme across all Small Luxury Hotels of the World

• Opportunities for operational mobility: we support employees seeking seasonal work outside of Zermatt by offering internships in our MRH hotels

Contact

Think you've got what it takes to help shape the most exciting hotel experience in the Alps? Let's talk. Drop us your CV with photo and work references at:

Hotel Schweizerhof Zermatt Bahnhofstrasse 5 3920 Zermatt

careers-zermatt@michelreybier.com www.schweizerhofzermatt.ch