The Alpina Gstaad is a Swiss luxury hotel for travellers with the highest expectations. It is more than just a place to stay in the Alps - it is a new top address in Gstaad, the perfect symbiosis of Swiss tradition and understated luxury. The hotel is a new definition of alpine chic beyond all clichés.

We are seeking an inspiring Leader to join our 
Reservations Team and guide us towards excellence

Your tasks

We are looking for an engaged and dynamic leader for our Reservations Department. In this key position, you will be responsible for leading and organizing the Reservations team to ensure outstanding customer service and optimize the efficiency of our operations.

• Lead and motivate the Reservations team
• Ensure first-class customer service and a positive guest experience
• Oversee daily operations in Reservations
• Train and develop staff
• Handle customer inquiries and complaints
• Collaborate with other departments to ensure smooth operations
• Create reports and analyses to improve service quality

Your profile

• Completed training in hotel management or a comparable qualification
• Several years of experience in the Front Office & Reservations area, ideally in a leadership position
• Excellent communication and leadership skills
• High customer orientation and problem-solving abilities
• Team player with a positive attitude
• Language skills in E, D or F, any other language an advantage
• Only applicants with an EU passport
• Passion and enjoyment of the job

What we offer

• A dynamic, supportive and international work environment
• Modern remuneration and working time recording
• Opportunities for professional development
• Internal and external training opportunities
• Accommodation is provided in the region
• Alpina Benefit System with attractive employee benefits for outstanding performance
• Gold-certified by EarthCheck for a holistic, sustainable approach

Does this appeal to you? Become part of the new icon in Gstaad's hotel industry and contribute your knowledge and experience where guests enjoy the unique combination of tradition and exclusivity. We look forward to receiving your application with CV and copies of certificates.