Introduction:

Under a name steeped in tradition, Kempinski—hoteliers since 1897—has traveled the world in search of fascinating destinations, without ever losing sight of its traditions and European heritage. Its spacious resorts and stylish city and wellness hotels reflect a distinctive and unique character, designed especially for guests who appreciate 5-star service and luxury during their business or leisure travels.

Main Responsibilites:

At Kempinski, Talent Development is a management responsibility and consequently an integral and important part of daily activities. 

The Food & Beverage Manager is responsible of the following Talent Development tasks for their department:

• Support and implement new Talent Development initiatives.
• Identify internal and external talents* that match Kempinski’s DNA values.
• Support career development by training, cross exposure, task force assignments and transfers.
• Grow talent in order to present candidates in quarterly Talent Transfer Calls. 
• Take the time to meet all new Food & Beverage employees. 
• Conduct yearly performance appraisals and TTTT’s minimum for middle management, providing feedback on their job performance.
• Ensure that a succesion plan is in place to guarantee a seamless, efficient handover for all management positions.

Main Responsibilites:

• Provide a professional and courteous service at all times and ensure that all employees follow the example.
• Be knowledgeable of all services and products offered by the hotel.
• Have a thorough knowledge and understanding of all food and beverage products and services.
• Prepare/consolidate the yearly budget for the department in cooperation with the Finance Department.
• Prepare the monthly income statement for each outlet and the department as a whole, hold the monthly performance meeting with the Outlet Management.
• Attend and actively contribute to all relevant staff meetings and hotel trainings.
• Conduct daily or weekly Food & Beverage meetings.
• Ensure all departmental operations manuals are prepared and updated annually.
• Establish good partnerships with suppliers and involve them in activities that will strengthen working relationships, e.g. invite them to the hotel.
• Handle guest complaints in a prompt and courteous manner. 
• Oversee every service at least once a week (breakfast, lunch, dinner, lobby, banqueting, room service, bar).
• Prepare a yearly marketing plan fot the department in cooperation with the Sales & Marketing Department including a competitor analysis and a revision of global trends.
• Conduct the competitor analysis through on-site inspections to assess the local food & beverage offering including both hotel outlets and stand-alone restaurants.
• Ensure that all Outlet Managers are fully aware of market needs and trends and that their product and service meet the demands.
• Coordinate with the Chef to ensure that employees are educated and aware of seasonal  and new products on the market.
• Ensure that each Outlet Manager plans and implements effective outlet specific training programmes.
• Respond to any changes within the Food & Beverage department as dictated by the hotel management.
• Act as the main point of contact to the Corporate Food & Beverage Team.
• Implement corporate policies, procedures, guidelines, traditions and initiatives.
• Ensure that all outlet concepts are followed and that alterations or reviews of concepts are brought to the attention of the Corporate Food & Beverage Team. 
• Provide support for the Corporate Food & Beverage Team as requested in accordance with the hotel-corporate agreement. 

Desired Skills & Qualifications:

NATIONALITY: Eligible for a working permit in country of hire
 

EDUCATION: BA/BSc in Hospitality Management or related field or MBA 

EXPERIENCE: To fill the position, the following is required:

• Minimum three (3) years in F&B management role, preferably with a 5* hotel chain and ideally experience in a successful stand alone food & beverage operation.

LANGUAGE: Ability to work and communicate in a multinational environment:

• Local language – excellent oral and written skills.

• English – excellent oral and written skills.

• Additional language – beneficial.

COMPETENCIES:

• Ability to work independently, thrive under pressure in challenging circumstances and come up with proactive, rational solutions.

• Excellent written and verbal communication skills.

• Ability to establish and retain effective working relationships with hotel staff and clients/vendors.

• Ability to identify and delegate tasks effectively.

• Excellent organisational and time management skills.

• Applies a professional, confidential and ethical approach at all times.

• Works in a safe, prudent and organised manner.

TECHNICAL COMPETENCIES: Computer literacy adapted to the field of Food & Beverage:

• Ability to operate computer and office equipment.

• Proficiency in Excel and Word.

Here's what awaits you:

• Leben und Arbeiten inmitten der alpinen Zentralschweiz
• Vielfältige Gestaltungsmöglichkeiten
• Angenehmes Arbeitsklima in einem jungen und dynamischen Team
• Internationale Karriereaussichten und Entwicklungschancen
• Herausragende Mitarbeiter-Benefits in u.a. allen Kempinski Hotels
• Reichhaltiges Speisenangebot in unserem Mitarbeiterrestaurant
• Gratis WLAN und Parkplätze 

Werden Sie Teil einer spannenden Zukunft! Wir freuen uns auf Ihre Bewerbung und stehen bei Fragen jederzeit via Email an hr.engelberg@kempinski.com zur Verfügung!