Introduction

As a member of the Leading Hotels of the World, the Mont Cervin Palace combines the finest Swiss hotel tradition with the comfort of a modern luxury hotel. Our credo, “doing good for our guests” and “Hospitality by Heart”, is something we live every day as a team. Become a part of it!

We are looking for motivated employees for the 2026/2027 winter season (December-April) Apply now!

Your tasks

• Welcome and assist guests upon arrival, during their stay, and at departure.
• Build positive relationships with guests and anticipate their needs.
• Ensure Kristall Club, VIP guests, repeater guests, and special occasions receive personalized attention before, during and after their stay.
• Conduct courtesy calls and follow-ups to ensure guest satisfaction during their stay.
• Act as the primary point of contact for guest requests, inquiries, and concerns, while proactively promoting and cross-selling the hotel's facilities and services, including F&B outlets, Spa treatments, and Concierge experiences.
• Coordinate guest preferences and special requests with relevant departments.
• Handle guest complaints promptly, professionally, and effectively, ensuring appropriate follow-up.
• Coordinate service recovery actions based on guest complains.
• Maintain accurate guest profiles and preference records.
• Conduct regular lobby presence and guest engagement activities to proactively identify guest needs.Respond to guest feedback across online review platforms and internal guest satisfaction channels.
• Participate in weekly operational meetings to maintain thorough knowledge of upcoming arrivals, VIP guests, special requests, and key guest information.
• Compliance with LQA standards at all times.

Your profile

• Excellent communication and interpersonal skills.
• Strong problem-solving and conflict-resolution abilities.
• Exceptional attention to detail and organizational skills.
• Ability to remain professional and composed under pressure.
• Strong guest-oriented mindset with a passion for hospitality.
• Ability to work independently and as part of a team.
• Knowledge oh hotel management systems
• Fluent in English. French and German are a strong advantage
• A minimum of a year’s experience in a luxury establishment

Benefits

• Central staff accommodation in the heart of Zermatt and Täsch

• Special staff, family & friends room rates and various discounts (for example, in the many restaurants of the MRH-Zermatt SA hotels)

• Fitness room available for our employees, as well as a wide range of sports activities in Zermatt

• Access to our pool area during designated staff swimming hours

• Through a development program, you have access to various training courses, such as those offered by Ritzy

• Discounts on seasonal or annual ski lift passes with the Zermatt resident card

• For employees who cannot or do not wish to work both the winter and summer seasons in Zermatt, we offer support in finding complementary positions through our partner hotels

Contact

Interested?!

We look forward to receiving your detailed written application, including references and copies of certificates!
If you have any questions or need further information, we’ll be happy to assist you.